Understanding Electric Distribution Services, Responsibilities and Complaint Hotline

Electric distribution services are crucial in ensuring that electricity generated reaches consumers safely. Each region is served by an assigned electric distribution company responsible for maintaining the necessary infrastructure, performing meter readings, and handling tasks like power outages. In Turkey, according to the Electricity Market Law, distribution and supply services are managed by different entities.

Electric distribution companies do not handle electricity subscription applications; this responsibility lies with the electricity suppliers. However, distribution companies are in charge of installing and reading meters, as well as addressing any power outages.

To start an electricity subscription, consumers must apply with the required documents to the distribution company, sign a connection agreement, and then contract with a supplier. These processes are designed to ensure the uninterrupted and safe provision of electricity services.

Electric distribution rates are fixed, and discounted rates are available only through electricity suppliers. In case of power outages or issues, consumers across Turkey can contact the electricity complaint hotline at 186 for assistance.

How to Apply for Electricity Service?

To apply for electricity distribution service, submit the following documents to the Electric Distribution Company:

• Identification document
• Property document such as title deed, residence permit, or rental contract
• Approved electrical line plan or project number
• Occupancy report

The application will be reviewed by the Electric Distribution Company, which may take 10-20 business days. A site survey may be required. Once approved, a connection agreement is signed between the applicant and the distribution company. After electricity is connected, a contract with an electricity supplier must be established.

Required documents for starting electricity service:

• Identification document
• Property document (title deed, rental contract, etc.)
• If available, an old bill or installation number

Electricity subscription transfer is free, but a security deposit may be required by the supplier. This deposit is refundable upon termination of the subscription.

What is the Electricity Complaint Hotline?

The electricity complaint hotline for all regions in Turkey is 186. You can call 186 for complaints and issues.